Terapeak Quick Reference Guide
April 2019
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How to Use This Guide

This manual is intended to be a quick reference guide to the most commonly used Terapeak features.

 
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Table of Contents

Header and Navigation Bar ("Navbar")

Welcome to Terapeak!

This quick reference is designed to help you to quickly understand the Terapeak experience and to provide a resource to help you rapidly find the Terapeak tools and features that you are looking for at any time.

The top part of every page inside Terapeak looks the same. Across the top of your browser window is a gray bar showing navigation options. Use these to access any part of the Terapeak application at any time.

Left Side of Navbar: Tools

Use the left side of your navigation bar to access the tools available to you inside Terapeak.

 
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Right Side of Navbar: Help and Settings

Use the right side of your navigation bar to access help and settings related to your Terapeak account.

 
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Research Menu

Use the Research menu to access eBay marketplace research data and see what products are selling, in what quantities, at what prices, in what categories, on eBay sites around the globe.

Tools marked with an asterisk (*) are legacy tools and are provided in order to continue to support existing seller workflows. No further development or updates are planned for these tools.

 
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Settings Menu

Use the settings (email address) menu to change preferences related to your Terapeak account.

Using Research

Click "Research" > "Product Research " in the navbar to access Product Research .

Product Research is the core of the Terapeak application for sellers. It provides a complete, searchable record of up to three years of transactions on 22 global eBay marketplaces, as well as tools to analyze these transactions. Using Product Research , you can:

 
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Searching for a Product Using Product Research

To search for a product using Product Research , follow these steps:

  1. Enter the make, model, and/or other keywords you'd like to research.

  2. Optionally select a time period to study.
    (See: Selecting a Date Range for Your Product Research Results)

  3. Optionally choose filters to apply to your search results.
    (See: Filtering Your Product Research Results)

  4. Click the search button to display your results.*

A summary of your results appears near the top of the page. The summary includes:

Below your summary search results, Product Research displays additional, detailed results whose contents vary with the research tab that you have selected. (See: Using the Transactions Tab, Using the Reports Tab, Using the Sellers Tab, and Using the Inventory Ideas Tab.)

If you receive a message stating that "partial data" is being shown, your search was too broad and returned too many results for Terapeak to efficiently analyze. When this occurs, either narrow or filter your search to be more specific. (See Filtering Your Product Research Results and Narrowing or Broadening Your Product Research Results )

 
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Selecting a Date Range for Your Product Research Results

To select a date range for your Product Research results, click on the dates spelled out at the upper-right of the Product Research page.

When you see your desired date range highlighted in blue, click the Apply button to apply the date range that you have selected.

 
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Filtering Your Product Research Results

Because billions of transactions are completed on eBay each year, it can be helpful to narrow your search using common properties such as price, product identifier, product condition, listing format, location, and/or eBay category.

For this reason, Product Research includes powerful filtering tools to help you to refine your search—so that the data returned by your search is as accurate as possible.

The search filters shown below can be used together with any combination of Terapeak search operators. (See: Narrowing or Broadening Your Product Research Results )

 
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Filtering Your Results Using the Filters Menu

To filter your Product Research results by price, product identifier, product condition, listing format, or location, use the Filters menu at the upper-left of the Product Research page.

After clicking on Filters the filters menu is displayed. Enter values, check a box, or select from a drop-down list to narrow your search by:

Filter choices can be combined at will; any search can be filtered by any combination of items in the Filters menu.

 
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Filtering Your Results by Category

To filter your Product Research results by eBay category, use the category breadcrumb.

Select the category to use by following these steps:*

  1. First, run your search without a particular category selected. (The category breadcrumb appears only once a search has been run and initial results are displayed.)

  2. Once results are displayed, locate the category breadcrumb and click on the drop-down (indicated by a down arrow) to select a category. Your search results will be updated to reflect your category selection. Your category breadcrumb will also be updated to reflect your category selection.

  3. Optionally continue to select more and more specific eBay categories for your search in the same way.

If you know the eBay category you'd like to use by its numeric category ID, enter the ID in the Category ID box on the far-right of the breadcrumb area, then click Apply to instantly filter your results by that category.

 
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Narrowing or Broadening Your Product Research Results

In some cases it is difficult to identify a product "cleanly" using search keywords, as is the case in these examples:

For cases like these, Terapeak provides special operators (terms or symbols with special meanings that can be entered into the search box along with your keywords) to help you to overcome such ambiguities.

The special operators shown below can be used together with any combination of Terapeak search filters. (See: Filtering Your Results Using the Filters Menu )

 
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Machining One of Several Keywords

To search for one keyword or another keyword, use the "OR" operator:

  1. Enter all of the keywords that may match the products you'd like to include in your search.

  2. Insert the word "OR" in between each of them (in all capital letters).

Transactions that include any one of the keywords you've separated with "OR" will be returned in your search.

 
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Excluding Keyword(s)

To exclude transactions containing one or more keywords from your search, follow these steps:

  1. Enter each keyword that is to be excluded.

  2. Place a minus sign (-) in front of each keyword that is to be excluded.

Only transactions that do not include the keywords preceded by a minus sign (-) will be included in your search.

 
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Searching for an Exact Phrase

To include only transactions containing an exact phrase (those words, in that order), follow these steps:

  1. Enter the keywords to be matched, in the order in which they are to be matched.

  2. Place double-quotes around the entire phrase.

Only transactions containing the exact phrase that you have quoted (those words, in that order) will be included in your search.

 
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Matching Multiple Keyword Variations

To include transactions containing multiple variations of a keyword, use a "wildcard" keyword:

  1. Enter the part of the keyword that remains the same from item to item.

  2. Add an asterisk (*) either to the beginning or end of the keyword, which will match any number or combination of characters in that position.

Transactions containing any variation at the beginning (asterisk at beginning) or end (asterisk at end) of the wildcard keyword will match your search.

 
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Using the Transactions Tab

The Transactions tab in Product Research shows listings with sales that match your search, providing a record of every eBay sale that occurred under your search criteria, in the date range you selected, on the eBay marketplace you searched.

Once results are displayed, in this tab you can:

 
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Using the Reports Tab

The Reports tab in Product Research plots trend charts for the item(s) that matched your search, providing a visual representation over time of total revenue, items sold, or average item price.

There are two charts in the tab. The upper chart always shows total revenue (the dollar value of the items sold). The lower chart can show either the number of items sold or the average price of the items sold over time.

Once results are displayed, in this tab you can:

 
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Using the Sellers Tab

The Sellers tab in Product Research shows the top eBay sellers that sold item(s) that matched your search over the time period you selected, as well as key metrics associated with each seller.

Once results are displayed, you'll figure showing how much of the market for this item is controlled by its top ten sellers and a table of top sellers that offer it. For each seller in the table, you'll see:

Above the table of sellers, you'll also see a figure showing how much of the market for your product is controlled by its top ten sellers.

Click on a header in the table to sort the seller list by that metric. Click a second time to reverse the sort order.

 
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Using the Inventory Ideas Tab

The Inventory Ideas tab in Product Research shows other popular items sold by the top eBay sellers of item(s) that matched your search.

Use the Inventory Ideas tab to find additional ideas for products to sell, or to see what your top competitors are also selling on eBay. Once results are displayed, for each product shown in the tab you'll see:

Click on a header in the table to sort the inventory ideas list by that metric. Click a second time to reverse the sort order.

 
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Using Saved Searches

By using Saved Searches , you can:

Data for your saved searches is automatically updated once every week. If you opt to receive Saved Searches email, summaries of your saved search results are emailed to you once every week.

 
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Saving a Favorite Search

To save a search so that it appears in your Saved Searches list, follow these steps:

  1. Run a search using Product Research , filtering it using any filters that you'd like to apply.

  2. Click the save search button (floppy disc icon) just to the right of the search box.

After clicking the save search button, a notice will be displayed that confirms that your search has been saved.

 
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Seeing Summary Data

Click "Research" > "Saved Searches " in the navbar to access Saved Searches .

To see the most recent summary of saved search results, select "Saved Searches " from the Research menu in your navbar. A summary of your saved searches and their most recent results is displayed.

The date and time of the last update to your saved search results is shown in green near the top of saved searches table.

 
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Understanding Saved Searches Summary Results

Each row in the table shows:

The Items Sold, Average Item Price, and Total Sales figures shown in the Saved Searches table are summary data calculated for each search the last time your search results were updated.

If the summary data for a saved search has not yet been updated, the Items Sold, Average Item Price, and Total Sales figures will not appear. Figures for new saved searches will appear the next time your saved search data is updated. This occurs within one week from the date on which you saved the search.

 
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Re-running a Saved Search

To get complete, up-to-date results for any of your saved searches, click on the keywords for the search you'd like to re-run (the left-most column).

After clicking on the keywords for a search, you'll be redirected to Product Research and your search will be re-run for you, with all filters applied, and the date range selector set to the most recent time period matching the length of your original search.

 
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Getting E-mail Summaries of Your Saved Searches Results

To receive weekly e-mail notices summarizing the data from the most recent update of your results, click on the switch labeled "Opt-in to weekly email" near the top right of the table.

The switch will turn green to indicate that email notices are now enabled.

 
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Deleting a Saved Search

To delete a saved search from your Saved Searches list, follow these steps:

  1. Check the "Select" box for a search you'd like to delete, located on the far right side of the Saved Searches table.

  2. Perform the same step for any other searches you'd like to delete.

  3. Click "Delete selected items" at the upper-right of your saved searches list.

 
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Accessing the Terapeak Help Center

Click "Help" in the navbar to access the Terapeak Help Center.

Use the Terapeak help center to answer questions that you have about Terapeak tools, workflows, policies, or other Terapeak-related issues. Most common questions are answered somewhere in the Help Center, meaning that you can get an answer more quickly via the Help Center than is typically possible via support channels.

To use the Help Center, follow these steps:

  1. Enter basic keywords related to your question in the "Search" box or click on any of the common help topics on the left side of the Help Center page.

  2. Browse through the help titles you're shown and locate the articles most likely to provide the answers you're looking for.

  3. Read through the candidate articles to see if the answer your question(s).

  4. If your questions still haven't been addressed, click the "Submit a ticket" button at the bottom of any Help Center article to send your question or issue to our Customer Success team.

 
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Using the Account Settings (Email Address) Menu

The Account Settings menu enables you:

 
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Changing your Terapeak Settings

Click on your email address, then on "Settings" in the upper-right of any Terapeak application page to access your Terapeak settings.

Use the settings area to change one of a number of settings related to your Terapeak account and the ways in which the Terapeak application behaves as you use it.

To change a setting, follow these steps:

  1. Click the blue "Edit" button in the settings area containing the setting you'd like to change.

  2. Change the setting in question.

  3. Click the green "Save" button to save your new settings.

The following settings can be changed in your Settings area:

 
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Logging Out

Click on your email address, then on "Logout" in the upper-right of any Terapeak application page to log out of the Terapeak application.

To return directly to the Terapeak application after logging out, perform the following steps:

  1. Visit the correct Terapeak application for your country or region:

  2. Log in using your eBay ID and Password